Terms & Conditions
You may find the following information helpful, please read our terms and conditions carefully before using our website.
How to orderPurchasing from Fenton Sports Online is designed to be simple and secure. You can order Online, or by calling us at 020 3740 9659. Fenton Sports Online has integrated PayPal to manage our website payments offering you complete financial information security and privacy. All financial information exchanged with Paypal is private and secure.
Please take note of the following before ordering from Fenton Sports Online.
Please ensure that you have read the Terms & Conditions Carefully check that you have ordered the correct size, or quantity (if applicable). Please note that certain products are non-returnable once they have been customised. This includes items such as embroidered boots, customised clothing, equipment and teamwear products. This does not affect your statutory rights. We will contact you if we expect any problems with delivery as soon as possible.We believe the purchasing process utilised on this website is intuitive. Should you experience any difficulties however, have any questions, or if you do have any concerns about the security of our site, please contact Fenton Sports Online on 020 3740 9659
Stock and AvailabilityWe make every effort to ensure that all items sold are in stock. Projected delivery time are shown on each product by selecting the required size. Occasionally, due to high demand or manufacturing delays we are unable to make immediate delivery. For this reason we always contact our customers if there is likely to be a delay. All items are offered subject to availability.
Please note that certain orders will not be dispatched immediately for some of the following reasons:
Certain products are delivered/ordered direct from the manufacturer. This is mainly applicable to large/bulky items
Credit Card/Payment checks
Items out of stock/Not available
Fenton Sports Online reserves the right to alter without prior notice, prices, specification and conditions of sale.
DeliveryOur delivery and handling charges are as follows: We aim to keep all of our products in stock. Certain larger/specialist items are sent direct from the manufacturer. We aim to dispatch items from stock within one - two working days. Where there is a delay or non-availability, we will notify you as soon as possible. Fenton Sports Online uses reputable couriers in order to ensure that your purchase arrives promptly and securely. Our delivery charges are currently £4.50 per order but we reserve the right to review this fee if the size of order is excessive:
Overseas Delivery - £10.00 (large/heavy orders may incur an additional charge)
If you have a query regarding delivery, please contact the online store on 020 740 9659 or use the ‘Contact Us’ section of the website.
Returning/Cancelling your OrderYou may return any product for a refund of the price that you paid for it. This must be done within 7 days and the product must be in its original condition, unused, together with the original packaging.
We recommend that you use a recorded delivery service to return the product. Fenton Sports Online will not be held responsible for goods not received. Please include the returns label when you return the product to us. We aim to process your return within seven days of receipt.
Please send your returns to the following address:
Fenton Sports Online Returns57 Glenthorne GardensBarkingsideEssex.IG6 1LA
If your product is defective, please contact Fenton Sports Online on 020 740 3659.
Please note the following:
Items that have been customised e.g. clothing, equipment, team wear cannot be exchanged or refunded unless the product or material is faulty. All return and re-shipping charges are the Customer's liability.
Providing that you have contacted our store and reached prior agreement we will refund our standard shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items. Fenton Sports Online6 High Street BrentwoodEssexCM14 4AB
Please include your name, address and/or the e-mail address you registered with when you contact us. We will then remove you from our database. Please note that if you have made a purchase from Fenton Sports Online, we may be legally required to keep details of your transaction for a period of time.
Complaints and CommentsIf you have a complaint or comments about our web site or any of the products supplied to you, please contact Fenton Sports Online. You can do this by using the ‘Contact Us’ section on the website. Alternatively, you can call us Monday – Saturday between 9am and 5pm. UK customers should call 020 3740 3659. Customers calling from outside the UK should call +44 3740 3659.
Club Discounts"Club Discounts" are not available on Fenton Sports Online. Club Discounts may only be claimed at the Brentwood store.
Product shown in the "Club Shops" are already subject to discounted pricing structures and are therefore excluded from any promotional discounts issued by Fenton Sports Online.
Loyalty PointsFenton Sports Online operates a Loyalty Points scheme were "points" are awarded by customers with an account for purchasing product from the web site. Points are awarded on the basis 1 point per £1 spent excluding delivery. Points may be redeemed against purchases at the value of £0.02 per point against specific products as shown in the website. A minimum threshold of 35 points needs to be accumalted by an account holder before loyalty points can be redeemed. Loyalty Points cannot be transferred and have no cash value. "Guest" customers are not eligible for Loyalty Points. Fenton Sports Online reserves the right to change the parameters in which Loyalty points are awarded at any time and without prior notice.
DisclaimerThis website and its contents are provided without any representations or warranties of any kind, either express or implied. Fenton Sports Online disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, Fenton Sports Online does not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.
The reproduction of products is as accurate as photographic and printing processes permit. Every effort will be made to ensure that the reproduction is of the highest quality. Fenton Sports Online will not accept responsibility for variances in colour/style.
The Small PrintAll information including pricing is correct at the time of publishing. Due to circumstances beyond our control, prices may occasionally have to be altered, including the rate of VAT. If this happens, we will contact you in order to reconfirm your order at the altered price.
Fenton Sports Online reserves the right to refuse orders. Errors and omissions are excluded