Delivery & Returns Policy
Our intent is to despatch all orders the following business day, subject to the availability of stock after receipt of payment. Our parcels are normally shipped via Royal Mail parcel service or if more appropriate posted via an alternate courier service. The Royal Mail Services are fully tracked and by default will take 48 hours from dispatch. We offer an express 24 hour service at an additional cost.
Postal costs are determined by your location and whether you are a registered customer.
Unfortunately we cannot specify a Saturday delivery.
We charge a single fee for postage per order regardless of the number of items up to a weight of 2 Kgs.
Should any additional shipping costs be incurred you will be informed asap. Normally shipping fees, handling and packing fees are inclusive in the postage.
For extraordinary products additional shipping cost will be itemised.
Postage costs are applicable per order. We cannot combine orders.
Your order will be securely packaged to ensure the safe delivery of your goods.
If you are unhappy with your purchase, please let us know as soon possible and within 30 days of the purchase.
It is very important that any unwanted purchases, unless faulty, are returned in a re-saleable condition. This means the item is returned in its original undamaged packaging with all the original labels intact. The item of course should not have been used or worn.
If the item purchased is the incorrect size, we will be happy to exchange it unless the product has been made to order.
PRODUCTS WE ARE UNABLE TO CANCEL, REFUND OR EXCHANGE
We are unable to offer refunds or exchanges, unless faulty or not as described, on the following items:
- products which have been personalised for you.
- made to order products or made to measure items.
- perishable goods.
- "Licenced" products that have been opened
If you are unhappy with your purchase please let us know as soon as possible and we will attempt to remedy the situation. You may return the item in person to our Brentwood Store. For a full refund you will require a copy of your order.
To make a return by post, write on the paperwork supplied the issue you have and state clearly whether you required an exchange for an alternative or a refund. Reseal the goods securely in their original packaging and utilise the Return Sticker that came with the parcel.
Take the parcel to the Post Office, have it scanned at the counter and get proof of postage.
Any refunds will be made once the parcel has been received.
If you have any questions, please email firstname.lastname@example.org