Delivery & Returns Policy
All items in stock will be dispatched within 24 hours of placing your order. For made to order and personalised items we estimate shipping within 7-10 working days from date of order.
If you have any questions regarding the delivery of your oder please do not hesitate to contact our customer care team at email@example.com
If the item you ordered is out of stock we will email you before processing a refund.
For all orders within the UK we charge a standard fee of £4.99 and orders will be dispatched on a 48hour delivery with Royal Mail.
If you require Special Next Day or Saturday delivery please contact our care team at firstname.lastname@example.org.
Made to order and personalised items will be dispatched on a 24hour delivery with Royal Mail once the item is complete.
For all orders requiring shipping within Europe we charge a standard fee of £9.99.
For all orders requiring shipping to the USA we charge a standard fee of £14.99.
In some cases items can incur extra shipping costs for example, bulk purchases and larger/heavier items. If this is the case with your order you will receive an email from our team and they will help you through this process.
PRODUCTS WE ARE UNABLE TO CANCEL, REFUND OR EXCHANGE:
We are unable to offer refunds or exchanges, unless faulty or not as described, on the following items:
- Products which have been personalised for you.
- Made to order products or made to measure items.
- "Licenced" products that have been opened
If you are unhappy with your purchase, please let us know as soon possible and within 14 days of receiving your item.
It is very important that any unwanted purchases, unless faulty, are returned in a re-saleable condition. This means the item is returned in its original undamaged packaging with all the original labels intact and unworn.
If the item purchased is the incorrect size, we will be happy to exchange it unless the product has been made to order.
If you require an exchange, refund or have received a faulty item please contact our care team at email@example.com they will send you a returns form and guide you through the process.
In the case of a refund, you are able to drop the item into our store or send the item back to us VIA post. If you do send the item back to us using a courier we will refund you the standard postage cost
Please note a refund can take up to 14 days to be processed.
If you have any further questions please do not hesitate to contact our team at firstname.lastname@example.org.